Informatiker Applikationsentwicklung 100%

In line with our motto “where governance, risk & compliance meet for success”, we enable our customers to comprehensively digitalise and automate their GRC processes with our GRC software solution. The interaction between people, processes and technology is crucial in this context.

To strengthen our team, we are therefore looking for an Informatiker Applikationsentwicklung 100%
You will be responsible for independently analysing and solving incoming customer requests.
We are looking for someone with experience with web technologies (JS/HTML) and a curiosity for discovering solutions to technical problems.
Experience in technical customer support is a great advantage. We encourage applicants of all genders and backgrounds to apply.

Your Tasks

• You have a holistic understanding of our product and are able to recognise what the customer actually wants.
• You are in contact with customers and respond to incoming support requests.
• You help our customers to be able to use the application.
• You solve incoming requests independently and communicate with the requesting customers.
• You document your work in various tools: Case Management and knowledge database.
• Our product, manuals and procedures will be improved based on your feedback and insights after solving a case.
• Thanks to your efforts, customer queries can be resolved efficiently and sustainably.

Your Profile

• You can analyse a problem and break it down into individual parts
• You are flexible and solution-orientated – you stick with a problem until you have found a solution
• You can work both in a team and independently
• You are business fluent in German and have a very good command of English (at least B2/C1 – no certificate required)
• You enjoy direct customer contact (either on the phone or in writing)
• You understand the interrelationships between web technologies (HTTP/SSL/Web Services/Rest/DOM/HTML/etc.) and infrastructure (client/server/firewall/etc.)
• Experience with Javascript/HTML/CSS/DOM manipulation
• Experience with scripting/programming, experience with PowerShell or C# is an advantage
• Experience with the Microsoft tech stack (Windows Client, Windows Server, Azure infrastructure, Entra ID, etc.)
• Experience in customer support (working with case-based tools, regular contact with a large group of people, dealing with internal and external stakeholders)
• Experience with Microsoft SharePoint technologies (SharePoint, SharePoint Online, ASPX, etc.) in an administrative role

Keep in mind

We are looking for good candidates and might have overlooked other valuable qualifications. Do you feel that you are up to the task and we should consider your application? Submit your application anyway and introduce yourself – we are looking forward to reading your message.

What we offer

Perspective
In our fast-growing company with a strong market presence, you will have almost unlimited opportunities for personal and professional development. With internal and external training opportunities, we offer you an environment in which your ideas are not only heard, but also realised.

Team spirit
Thanks to the open and helpful team spirit, you will learn something new every day and also contribute to others. Through shared values, a team of outstanding personalities and mutual trust, we offer you a continuous learning curve from different perspectives.

Working environment
Experience our open, fair and great working environment. In addition to a variety of exciting and forward-looking projects with well-known clients, we offer modern offices above the rooftops of the city of Lucerne with public transport connections and many catering options in the immediate vicinity.

Benefits
We can only achieve our goals together. This makes it all the more important to pay our employees fairly and in line with the market. An optimum work-life balance with a 40-hour working week, flexible working hours and the option of working from home 100% as well as generous holiday arrangements round off our offer.

Why Swiss GRC?

Swiss GRC AG is the leading software company in Switzerland for the development and implementation of GRC solutions. Our GRC Toolbox is the result of over 30 years of experience and our promise to help our customers achieve greater transparency and control in the areas of governance, risk and compliance with a comprehensive approach. True to our credo “where Governance, Risk & Compliance meet for success”, we enable them to digitalise their GRC processes end-to-end resulting in an integrated, easy-to-use and flexible software solution.

“Our role as an employer is to provide our employees with an ideal working environment that enables them to excel, contribute their maximum and realise their full potential.” – Besfort Kuqi, Co-Founder & CEO, Swiss GRC AG

Contact

Send us your application documents by e-mail to HR@swissgrc.com.
We look forward to getting to know you!