Operational Resilience

Resilience per discipline,
or per business service?

Identify important business services, set impact tolerances, map dependencies and test them in scenarios: Swiss GRC makes your operational resilience evidenced.

Important business service Payment processing Impact tolerance 4 h tested 6 h Processes Transaction processing Transaction reconciliation Applications Payment platform Core banking system Data Transaction data Customer data Sites Data centre Operations centre Third parties Payment service provider single provider, no substitution Important business service Payment processing Impact tolerance 4 h tested 6 h Dependencies Processes 2 resources Applications 2 resources Data 2 resources Sites 2 resources Third parties 1 resources single provider, no substitution

Trusted by leading organizations

What makes the difference

From separate disciplines
to a view of the service

BCM, ISMS, TPRM and risk management are well established. Operational resilience asks what they mean together for one specific business service.

The common starting point

Silos well run, service untested

Every discipline is documented properly on its own. Whether a critical service stays within its impact tolerance only becomes clear during the event.

  • Important business services never formally defined
  • Dependencies on IT, people and providers scattered
  • Impact tolerances missing or never tested
  • Evidence only comes together for the supervisory review
With the SwissGRC® platform

One service, every dependency evidenced

Every important service stays connected to processes, people, systems, sites, providers and data. Impact tolerances are defined, tested and evidenced at any time.

  • Important services defined with an impact tolerance
  • Dependencies mapped across every resource type
  • Scenario tests with documented outcomes
  • Same basis as BCM, ISMS, TPRM and risk management
The SwissGRC® platform at a glance

Your operational resilience,
in one place

Map, set tolerances, assess, test and improve. Six building blocks that work on top of each other.

01

Comprehensive service mapping

Identify and document key business services with all their critical dependencies, down to the individual resource.

  • Services linked to processes, systems and providers
  • Complete view of the service chain
  • Vulnerabilities and single dependencies made visible
02

Impact tolerance management

Define, monitor and test clear disruption thresholds so that unacceptable harm does not occur.

  • Impact tolerance per important service
  • Tolerance compared against tested recovery
  • Breaches identified early
03

Resilience assessments

Identify weaknesses in critical resources and processes early and prioritise corrective measures.

  • Assessment per resource type
  • Actions with clear ownership and deadline
  • Prioritised by impact on the service
04

Scenario testing

Test resilience under severe but plausible conditions and validate your recovery strategies.

  • Plan and run scenarios
  • Results and findings fully documented
  • Evidence that tolerances are being met
05

Regulatory alignment

Governance, regular reviews and documented processes that match supervisory expectations.

  • Self-assessment as a living document
  • Evidence stored audit ready
  • Analyses for supervisors and the board
06

Continuous improvement

Insights from incidents, tests and assessments feed back into strategies and actions.

  • Findings turn into tracked actions
  • Tolerances and mapping stay current
  • Maturity raised measurably
Built on recognized standards and supervisory expectations for operational resilience, from Switzerland through the EU to the United Kingdom.
DORA FINMA 2023/1 Basel Principles ISO 22301 NIS2
Regulatory status 2026

Supervisors look closer,
your evidence holds up

Operational resilience has moved from a statement of intent to an audited obligation. These four developments shape 2026.

EU
DORA
Applicable since January 2025. On 18 November 2025 the European Supervisory Authorities designated the first critical ICT third-party providers and placed them under direct oversight.
Switzerland
FINMA Circular 2023/1
In force since 1 January 2024. The transitional period of up to two years for the operational resilience chapter has expired.
UK
PRA and FCA operational resilience
Since 31 March 2025 firms must remain within their impact tolerances. The FCA criticises incomplete third-party mapping and thin testing evidence above all.
EU
CER Directive
Member States complete the designation of critical entities during 2026. Resilience requirements therefore reach organisations well beyond financial services.
Standards and frameworks
See which standards, laws and frameworks the platform covers in our overview.
View standards and frameworks
Advantages and added value

More resilience,
fewer blind spots

Comprehensive and simple at the same time. That drives adoption and makes resilience measurable.

Part of one connected GRC system

Operational resilience uses the same basis as BCM, ISMS, TPRM, ICS and risk management, with no duplicate data entry.

Service substitutability

Assess alternative channels and providers so that critical services stay available even during a major disruption.

Data resilience

Safeguard the confidentiality, integrity and availability of your most critical information, structured and unstructured.

Recovery planning

Recovery plans that bring critical services back within the defined impact tolerances.

Regulatory self-assessment

Review your own resilience practice regularly and evidence it as a living document.

Continuous governance

Keep important services, tolerances and responsibilities current as your risk landscape evolves.

Contact and demo

Experience the platform
in a live demo

In a personal live demo we walk you through the solution, from service mapping to evidence, and answer your questions.