{"id":70369,"date":"2026-09-02T12:34:15","date_gmt":"2026-09-02T10:34:15","guid":{"rendered":"https:\/\/swissgrc.com\/en\/?p=70369"},"modified":"2026-09-17T14:48:52","modified_gmt":"2026-09-17T12:48:52","slug":"business-continuity-plan-crisis-handover","status":"publish","type":"post","link":"https:\/\/swissgrc.com\/en\/business-continuity-plan-crisis-handover\/","title":{"rendered":"Where the Business Continuity Plan Hands Off to the Crisis"},"content":{"rendered":"<div id=\"sgce-a\" class=\"sgce-article\">\n<p class=\"rc-lede\">The business continuity plan is in place, approved by executive management and formally covers the regulatory requirements. Yet in many organisations operational crisis management does not fail because a plan is missing, but at the point where documented measures must turn into actual action. This handover between paper and practice is rarely tested explicitly and is often left out of classic tests. Exactly where this interface breaks usually only becomes apparent in a real crisis.<\/p>\n<div class=\"rc-tldr\">\n<div class=\"rc-tldr-label\">In short<\/div>\n<p>The handover between a documented business continuity plan and operational crisis management usually does not fail because a plan is missing, but because of shift changes and role handovers in the crisis team that classic tests rarely simulate. Regulatory requirements such as FINMA Circular 2023\/1 do require tests based on severe but plausible scenarios, but these primarily verify that a plan exists, not whether the organisation can actually act under time pressure.<\/p>\n<\/div>\n<nav class=\"rc-toc\" aria-label=\"Contents\">\n<div class=\"rc-toc-label\">Contents<\/div>\n<ol>\n<li><a href=\"#a1-what-does-regulation-require-of-the-busi\">What does regulation require of the business continuity plan?<\/a><\/li>\n<li><a href=\"#a2-why-is-a-plan-on-file-not-enough-on-its-\">Why is a plan on file not enough on its own?<\/a><\/li>\n<li><a href=\"#a3-where-exactly-does-the-handover-break-do\">Where exactly does the handover break down in a real crisis?<\/a><\/li>\n<li><a href=\"#a4-who-is-responsible-for-these-handover-po\">Who is responsible for these handover points?<\/a><\/li>\n<li><a href=\"#a5-how-can-the-handover-be-tested-and-close\">How can the handover be tested and closed in concrete terms?<\/a><\/li>\n<\/ol>\n<\/nav>\n<h2 id=\"a1-what-does-regulation-require-of-the-busi\">What does regulation require of the business continuity plan?<\/h2>\n<p>FINMA Circular 2023\/1 on operational risks requires banks to maintain a documented business continuity plan including a disaster recovery component, which is reviewed at least once a year.<\/p>\n<p>The circular replaces the previous &#8216;Recommendations for Business Continuity Management&#8217; issued by the Swiss Bankers Association as the minimum standard and entered into force on 1 January 2024, with staggered transition periods of up to two years to ensure operational resilience.<\/p>\n<p>As part of the business impact analysis, each institution identifies its critical processes together with recovery time, data loss tolerance and the resources required for them. Implementation must be assessed regularly through tests such as table-top exercises, with the test scope covering severe but plausible scenarios.<\/p>\n<h2 id=\"a2-why-is-a-plan-on-file-not-enough-on-its-\">Why is a plan on file not enough on its own?<\/h2>\n<p>Because in practice tests often confirm only that the plan exists and is up to date, not that the organisation is actually able to execute it under pressure.<\/p>\n<p>A specialist analysis of the practical implementation of business continuity plans finds that many companies have already identified their risks but struggle to implement the strategy derived from them. The focus is usually on drafting the plan rather than on realising it, because translating theory into practice requires coordination, precision and continuous adjustment.<\/p>\n<p>ISO 22301 addresses this pattern with the PDCA cycle: in the &#8216;check&#8217; phase, business continuity plans must be tested and the results monitored, not documented just once. The plan thus remains a means to an end, not an end in itself.<\/p>\n<figure class=\"rc-shot\"><img src=\"https:\/\/swissgrc.com\/wp-content\/uploads\/sites\/2\/2026\/08\/BIA-1024x582-1.png\" alt=\"Business Impact Analyse in der SwissGRC Plattform\" loading=\"lazy\" decoding=\"async\"><figcaption>Exercises and Tests on the SwissGRC Platform<\/figcaption><\/figure>\n<h2 id=\"a3-where-exactly-does-the-handover-break-do\">Where exactly does the handover break down in a real crisis?<\/h2>\n<p>At the shift changes and role handovers within the crisis team, which become unavoidable in situations that last longer.<\/p>\n<p>A specialist article on exercises in business continuity management notes that longer exercises spanning two or more days reflect the realistic challenges of an emergency particularly well, because they require shift changes in crisis management and handovers within processes. It is precisely at these handovers that it becomes clear whether responsibilities, awareness of the situation and decision-making authority are actually passed on, or whether knowledge is lost with every change.<\/p>\n<p>ISO\/IEC 27031 therefore requires that tests and exercises not be limited to restoring ICT services, but also cover protecting assets from disruption and minimising the impact of damage. A test that only measures the technical recovery time does not examine the point where the handover actually fails in practice.<\/p>\n<h2 id=\"a4-who-is-responsible-for-these-handover-po\">Who is responsible for these handover points?<\/h2>\n<p>Executive management is responsible for implementing and documenting the management of operational risks, while the board of directors regularly approves and oversees this management.<\/p>\n<p>This allocation formally clarifies who is responsible for the plan as a document. It does not, however, answer who is responsible for the handover between shifts in the crisis team in a real event, or who decides when an escalation to the next level takes place.<\/p>\n<p>Even for third parties whose resources feed into the business impact analysis, a designated party is needed to coordinate the handover in a real event. Without this allocation, responsibility remains where it is written in the document, not where it is needed in the event itself.<\/p>\n<h2 id=\"a5-how-can-the-handover-be-tested-and-close\">How can the handover be tested and closed in concrete terms?<\/h2>\n<p>By having the next test exercise specifically simulate a shift change or role handover and document who takes over responsibility and at what point.<\/p>\n<p>A first step: during the next annual review of the business continuity plan, the responsible party defines which handover points exist within the crisis team and assigns a name and a trigger to each point. This assignment is documented as an explicit part of the plan, not merely noted as an observation from the last test exercise. A similar gap between what a document prescribes and what must already be operationally in place also appears in other regulatory deadlines, such as the ISMS obligation under Switzerland&#8217;s Information Security Act (ISG).<\/p>\n<div class=\"rc-bridge\">\n<div class=\"rc-bridge-mark\"><\/div>\n<div>\n<div class=\"rc-bridge-label\">Related<\/div>\n<h3>From plan to rehearsed handover<\/h3>\n<p>Business Continuity documents critical processes, resources and exercise results in one place, and records who is responsible for each handover point in the crisis team.<\/p>\n<p><a href=\"https:\/\/swissgrc.com\/en\/bcm-software\/\">Business Continuity <span class=\"rc-pfeil\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/div>\n<aside class=\"rc-takeaways\">\n<div class=\"rc-takeaways-label\">For practice<\/div>\n<h2>Key points<\/h2>\n<ul>\n<li>Institutions check whether their business continuity plan explicitly names handover points in the crisis team, not just critical processes and resources.<\/li>\n<li>Test exercises specifically simulate shift changes over several days, because that is exactly where knowledge and decision-making authority can be lost.<\/li>\n<li>Under ISO\/IEC 27031, tests cover more than ICT recovery and include the protection of assets and the minimisation of damage.<\/li>\n<li>For each handover point, a named responsible person with a clear trigger is documented, not just executive management as the overall responsible party.<\/li>\n<li>The annual review of the plan under FINMA Circular 2023\/1 is used to add handover points, not only to update RTO and RPO.<\/li>\n<\/ul>\n<\/aside>\n<section class=\"rc-faq\">\n<div class=\"rc-faq-head\">\n<div class=\"rc-faq-label\">FAQ<\/div>\n<h2>Frequently asked questions<\/h2>\n<\/div>\n<div class=\"rc-faq-list\">\n<details class=\"rc-faq-item\">\n<summary><span class=\"rc-faq-frage\">What deadline applies to implementing FINMA Circular 2023\/1?<\/span><span class=\"rc-faq-mark\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"rc-faq-answer\">\n<p>FINMA Circular 2023\/1 entered into force on 1 January 2024 and replaces the previous BCM recommendations of the Swiss Bankers Association as the minimum standard. Staggered transition periods of up to two years apply to implementation, within which institutions must align their business impact analysis, business continuity plan and associated tests with the new requirements.<\/p>\n<\/div>\n<\/details>\n<details class=\"rc-faq-item\">\n<summary><span class=\"rc-faq-frage\">Why does a tested business continuity plan not automatically suffice?<\/span><span class=\"rc-faq-mark\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"rc-faq-answer\">\n<p>In practice, tests often confirm only that a business continuity plan exists and is up to date, not that the organisation can actually execute it under time pressure. The focus is frequently on drafting the plan rather than on realising it, because translating it into practice requires coordination and continuous adjustment.<\/p>\n<\/div>\n<\/details>\n<details class=\"rc-faq-item\">\n<summary><span class=\"rc-faq-frage\">What role do shift changes in the crisis team play in crisis management?<\/span><span class=\"rc-faq-mark\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"rc-faq-answer\">\n<p>In exercises lasting two or more days, shift changes in the crisis team become unavoidable. It is precisely at these handovers that it becomes clear whether responsibilities, awareness of the situation and decision-making authority are actually passed on, or whether knowledge is lost with every change, which reveals the actual resilience of crisis management.<\/p>\n<\/div>\n<\/details>\n<details class=\"rc-faq-item\">\n<summary><span class=\"rc-faq-frage\">Who is responsible for managing operational risks according to FINMA?<\/span><span class=\"rc-faq-mark\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"rc-faq-answer\">\n<p>Executive management is responsible for implementing and documenting the management of operational risks, including the business continuity plan. The board of directors regularly approves and oversees this management. Who specifically coordinates the handover between shifts in the crisis team in a real event is, however, not yet formally clarified by this.<\/p>\n<\/div>\n<\/details>\n<details class=\"rc-faq-item\">\n<summary><span class=\"rc-faq-frage\">What does ISO\/IEC 27031 require in addition to recovery tests?<\/span><span class=\"rc-faq-mark\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"rc-faq-answer\">\n<p>ISO\/IEC 27031 requires that tests and exercises not be limited to restoring ICT services. They should also cover protecting assets from disruption and minimising the impact of damage, so that not only the technical recovery time is tested but also the organisation&#039;s actual ability to act.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"rc-sources\">\n<div class=\"rc-sources-label\">Sources<\/div>\n<ol>\n<li><a href=\"https:\/\/www.finma.ch\/en\/news\/2022\/12\/20221213-mm-anh-rs-op-risks\/\" target=\"_blank\" rel=\"noopener nofollow\">FINMA Circular 2023\/1 on operational risks and resilience<\/a><span class=\"rc-source-pub\">FINMA<\/span><\/li>\n<li><a href=\"https:\/\/www.bis.org\/press\/p210331a.htm\" target=\"_blank\" rel=\"noopener nofollow\">Principles for Operational Resilience<\/a><span class=\"rc-source-pub\">Bank for International Settlements (BIS)<\/span><\/li>\n<\/ol>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The handover between a documented business continuity plan and operational crisis management usually does not fail because a plan is missing, but because of shift changes and role handovers in the crisis team that classic tests rarely simulate. Regulatory requirements such as FINMA Circular 2023\/1 do require tests based on severe but plausible scenarios, but these primarily verify that a plan exists, not whether the organisation can actually act under time pressure.<\/p>\n","protected":false},"author":5,"featured_media":70370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_eb_attr":"","_swissgrc_real_author":"Babu Manickan","real_author_title":"Head Presales MEA & APAC","real_author_bio":"Leads Presales for Swiss GRC across the Middle East, Africa and Asia-Pacific, combining deep GRC expertise with hands-on experience in risk, information security, business continuity and regulatory requirements across diverse markets.","real_author_photo":70444,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[105],"tags":[166,167,168,169],"class_list":["post-70369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulation-supervision","tag-finma-circular-2023-1","tag-crisis-team-handover","tag-business-impact-analysis","tag-iso-22301"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"A business continuity plan is not enough: learn where shift changes and role handovers in the crisis team put crisis management at risk.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"superadmin\"\/>\n\t<meta name=\"google-site-verification\" content=\"google-site-verification=BAztS2wKP0jEfbvHt4_mrvvD17WwzZg1w1A6R9uoQRU\" \/>\n\t<link rel=\"canonical\" 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