# Sanitas takes its risk management to a new level

> Find out how Sanitas is modernising its risk management and internal control system with the SwissGRC® Platform and steering risks centrally.

- URL: https://swissgrc.com/en/success_story/sanitas-modernises-risk-management-swissgrc-platform/
- Publisher: SwissGRC®
- Published: 2026-10-14
- Last updated: 2026-11-05

#### Sanitas is making risk management simpler, more user-friendly and more efficient – with the SwissGRC® Platform from a Swiss provider.

## Starting position and objectives

[Sanitas](https://www.sanitas.com/) first became aware of Swiss GRC primarily through discussions with other companies in the insurance sector. Sanitas faced the task of making risk management simpler, better, more user-friendly and therefore more efficient.

To this end, Sanitas decided to revise its risk and control framework and, at the same time, to implement a tool that would make precisely this possible. The company was looking for a solution that is easy to use while offering sufficient flexibility for the individual requirements of Sanitas.

## Implementation with the SwissGRC® Platform

Sanitas uses two solutions of the [SwissGRC® Platform](https://swissgrc.com/en/platform/): [Risk Management](https://swissgrc.com/en/risk-management-software/) is used to document, assess and manage risks, while the Internal Control System covers the associated controls. This creates a common basis for the revised risk and control framework.

While, from the perspective of Sanitas, the sales phase still offered room for improvement, the company rates the project and implementation phase as very good. The quality of the advice and the joint development of solutions also won Sanitas over.

In the course of the project, the authorisation concept and the form for process documentation proved particularly demanding. The latter involved more effort than originally assumed. Both topics were worked through together with the Swiss GRC project manager.

## Challenges and approaches to solutions

01Challenge

The previous solution was rather complex to use.

*→*

Approach

Introduction of a simple, user-friendly and flexible solution for risk management and the internal control system.

02Challenge

The authorisation concept had to be aligned with Sanitas’s requirements.

*→*

Approach

The authorisation concept was developed jointly with the Swiss GRC project manager.

03Challenge

Designing the form for process documentation proved more demanding than initially assumed.

*→*

Approach

Through close collaboration, a form was developed that is tailored precisely to Sanitas’s requirements.

04Challenge

Sanitas’s specific internal and external requirements cannot be covered by standard functionality alone.

*→*

Approach

Customising reflects the individual requirements and makes it possible to respond rapidly to changing conditions.

## The benefits of the SwissGRC® Platform for Sanitas

In deciding in favour of Swiss GRC, Sanitas was persuaded by the straightforward, modern solution, by the provider’s established position in the insurance sector, by its experience of Swiss financial market regulation and by the proximity of a Swiss partner.

The platform is designed so that Sanitas can, in principle, meet both internal and external requirements. Customising is necessary to reflect specific requirements in full. Yet it is precisely this flexibility that enables Sanitas to respond swiftly to changing conditions.

- **Ease of use:** even users who do not deal with risks and controls on a daily basis find their way around the solution easily and quickly.
- **Flexible presentation of information:** views and information can be designed and prepared to suit requirements.
- **Reflecting regulatory requirements:** targeted customising allows the platform to be adapted quickly and easily to the specific requirements of Sanitas.
- **Flexibility in the face of change:** if conditions change, Sanitas can develop the solution accordingly.
- **A Swiss partner with subject-matter expertise:** in Swiss GRC, Sanitas has a point of contact that speaks the same professional language and knows Swiss financial market regulation.

## Contact at Sanitas

![Roman Seel, Risk Management at Sanitas Health Insurance](https://swissgrc.com/wp-content/uploads/2026/10/Picture-1-e1791989522123.jpg)

“Easy to use, flexible to adapt, and a partner that knows Swiss financial market regulation.”

Roman Seel

Risk Management, Sanitas Health Insurance