DESpeech & Voice Analytics
Identify risks and opportunities with Speech Analytics
In cooperation with Spitch, Swiss GRC offers integrated functions for the timely identification of risks, threats and opportunities in relation to third parties based on language and speech. Optimize your processes and make informed decisions.
SPEECH & VOICE ANALYTICS
Immediate Insights
Based on one of the most advanced technologies in the industry you can get immediate, authentic, and the most direct insights possible on potential risks, threats, and opportunities to act upon. Monitor in real-time how your outsourcing partners, customer support agents, and customers speak to one another. Conduct advanced risk and sentiment analysis and act before risks and threats materialize, or opportunities vanish.
SPEECH & VOICE ANALYTICS
Immediate Insights
Based on one of the most advanced technologies in the industry you can get immediate, authentic, and the most direct insights possible on potential risks, threats, and opportunities to act upon. Monitor in real-time how your outsourcing partners, customer support agents, and customers speak to one another. Conduct advanced risk and sentiment analysis and act before risks and threats materialize, or opportunities vanish.
SPEECH & VOICE ANALYTICS
Sophisticated Analysis
Whether in Arabic, English or Swiss German, the system recognizes critical words, phrases, and statements, it conducts a sophisticated contextual sentiment analysis on the fly, highlights the most relevant and risky findings, and summarizes the use case in a comprehensive and easy to understand way. Whether customer attrition, compliance issues, or cross and up-selling, the system identifies the relevant context and sends you early warning notifications in real-time for immediate and proactive actions.
SPEECH & VOICE ANALYTICS
Sophisticated Analysis
Whether in Arabic, English or Swiss German, the system recognizes critical words, phrases, and statements, it conducts a sophisticated contextual sentiment analysis on the fly, highlights the most relevant and risky findings, and summarizes the use case in a comprehensive and easy to understand way. Whether customer attrition, compliance issues, or cross and up-selling, the system identifies the relevant context and sends you early warning notifications in real-time for immediate and proactive actions.
SPEECH & VOICE ANALYTICS
Risks and Performance Management
By using advanced Speech Analytics management of Risks, Threats, and Opportunities rises to a completely new level. Immediate, timely, and forward-looking insights are generated opening and tapping from a completely new data dimension, which uncovers hidden possibilities and enormous opportunities for Next Generation Risk, Compliance and Performance Management of a modern organization.
SPEECH & VOICE ANALYTICS
Risks and Performance Management
By using advanced Speech Analytics management of Risks, Threats, and Opportunities rises to a completely new level. Immediate, timely, and forward-looking insights are generated opening and tapping from a completely new data dimension, which uncovers hidden possibilities and enormous opportunities for Next Generation Risk, Compliance and Performance Management of a modern organization.
Technology Partners
Advantages and added value of Speech and Voice Analytics
World-class Technology
Best-of-bread technology for Speech and Voice analysis
Multilingual
Accurate analysis of multiple languages and dialects.
Hidden Insights
Provides insights from a neglected dimension of data
Risk and Performance
Simultaneous management of Risks and Opportunities
Easy to Integrate
Fast and easy integration and into legacy systems
Dynamic Profiling
Integral part of Risk & Opportunity based Profiling
Frequently asked questions
What is Speech & Voice Analytics?
Speech & Voice Analytics is a technology that analyzes speech and voices to gain valuable insights. This can be done through transcription, voice and sentiment analysis, keyword recognition and much more. It is often used in call centers and customer service departments to improve customer satisfaction and increase operational efficiency.
How does Speech & Voice Analytics work?
Speech & Voice Analytics uses machine learning and natural language processing (NLP) to convert spoken language into text and analyze the content and tone of voice. The technology can recognize patterns and trends, such as frequent customer complaints or the customer’s mood during a call.
What advantages does Speech & Voice Analytics offer?
Improved customer experience: By analyzing customer interactions, companies can identify and solve problems more quickly.
Increased efficiency: Companies can optimize processes and make employee training more targeted.
Compliance with regulations: The technology helps to ensure that call content complies with legal requirements.
Market research: By analyzing customer feedback, valuable insights can be gained for product and service improvements.
What data is collected by Speech & Voice Analytics?
Speech & Voice Analytics captures spoken language, which is then converted into text. This data includes the content of conversations, tonality, volume and speed of speech. Analyzing this data provides insights into customer satisfaction, emotions and topics discussed during the conversation.
What are the future prospects for speech & voice analytics?
The technology is expected to be further developed and increasingly used in various industries. With the further development of artificial intelligence and machine learning, speech & voice analytics is becoming increasingly precise and powerful, opening up new fields of application.
SPEECH & VOICE ANALYTICS
Learn more about Speech & Voice Analytics
Find out how you can optimize your processes and make informed decisions thanks to Speech & Voice Analytics.
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